4 Keys To Motivate Staff And Increase Your Results

Task that can only be performed with excellence if your staff is sufficiently motivated and focused on offering high standards of customer service.

This is certainly not an easy thing because in addition to a high sense of humanity it requires dedicating valuable time and resources. Therefore, companies that dedicate a good part of their resources and efforts to motivating their collaborators, soon see great and better results.

Today I will give you some suggestions that will help you awaken in your staff a passion for service without having to wear yourself out in supervisory activities.

Actions that motivate workers

1. Training. One of the reasons why an employee may offer a poor service is due to lack of knowledge about the product or services that the company provides.

   Attending the customer with short, negative or blunt answers can be identified as a sign of “technical ignorance“that your service personnel or salespeople may be sending.

   Investing in properly training them and providing them with the appropriate material for their performance (prices, catalogs, training, etc.) is a first step in reinforcing their personal and professional security in front of the client.

2. Identity with the company. The Japanese have made use of this concept for centuries and it consists of making your collaborators (no “employees”) feel part of and identify with the vision of the company.

   Introducing them to the company’s history, achievements, vision, and medium- and long-term goals will help reduce apathy and create greater commitment.

3. Incentives. Everyone needs incentives to improve their productivity. The rule is who works best should be rewarded over those who simply “they work normal“in such a way that a healthy and positive energy is created in the teams and collaborators who demonstrate greater commitment, performance and quality in customer service.

   Economic bonuses, trips or a quarterly award can make a difference in the way your staff does their work, creating a healthy competition that encourages them to improve each day.

4. Recognition. Many of the large companies handle this concept very well since they understand that one of the primary needs of human beings is to be recognized for their achievements.

   Creating semiannual and annual ceremonies in which the commitment of the best collaborators is recognized with a diploma and some gift is a way of keeping alive the positive energy that enhances the quality of service.

   No matter what level or area of ​​work they perform, from janitor to manager, everyone needs to be recognized at some point. The photo with the employee of the month or the “best seller” are excellent for this purpose.

Finally, remember that if you increase the quality of life of your staff, you will automatically be increasing your effectiveness in business.

Hence, every effort to create work teams with identity, technical knowledge and highly motivated are the most valuable asset that any organization can have.