Start a FirstLight Home Care Franchise

Drawing on our extensive experience in the service industry and non-medical home care space, we have developed FirstLight HomeCare as the best-managed, best-equipped, and most customer-focused home care solution in the country.

We offer a full range of escort and personal care services as well as our in-house dementia care offering with excellent screening and training of our caregivers and a unique range of additional services and innovative technology for security, customer-caregiver matching, care monitoring and customer / family feedback.

This means that we can offer our customers and their families exceptional service and 24/7 security.

Our intense focus on maximizing customer satisfaction and creating a unique “culture of care” is combined with an industry-leading technology platform to enable our owners to grow faster and differentiate services.

• A Culture of Care Foundation based on the Ritz-Carlton Principles with a strong focus and regular measurements necessary for continued customer satisfaction.
• Latest franchise system ever ranked in the top 50 franchisee satisfaction levels (FBR 2012-2020).
• The top ranked HomeCare franchise in the US for systems with 100 to 299 units!

TAKE CARE OF OTHERS

Our culture of caring includes an organization-wide commitment to providing our customers with the highest quality personalized service so that they can continue to live happily in their own four walls.

We care for seniors, people in need of relaxation, people with disabilities, veterans, busy mothers and everyone else who could benefit from help and accompanying care. No matter who needs it, we’ll be there.

CARE FOR OUR FRANCHISE OWNERS

The culture of caring is a promise on which all of our franchises have been founded and operated. This is how we differ from other home care providers.

It is our promise to provide our franchisees with the best support, business processes, training, and marketing strategies so they can thrive.

CARE FOR OUR EMPLOYEES

Our vision of excellent service is realized through the quality of our individual supervisors.

Our culture of care is based on rigorous attitudes and training, caregiver coordination, opportunities for personal development, clear communication, practical technology, and recognition of a job well done. And these are the reasons why nurses stay with FirstLight.

I’ve completed my review process with many home care companies, and none of them have the leadership caliber that FirstLight has. It’s comforting to me that the majority of the
Leadership has been in home care for many, many years.

To be a part of FirstLight you have to have a passion for taking care of people and making a difference in someone’s life. That is in the first place. You have to be driven. And you also have to have a caring personality. Firstlight is a great company. You can’t ask for better support or better people than those you work with – and they really do make a difference. – Tim Mackin | Franchisees in York & Lancaster, PA

Training and support

FirstLight HomeCare has developed a comprehensive training program that supports new franchisees every step of the way to opening a new FirstLight store.

This strengthens the keys to initial and ongoing franchise education and includes a prep module, 5-day training course for new owners in Cincinnati, and a 16-week retraining module.

Additionally, a Business Development Director will conduct two on-site visits to your location within the first 60 days of your FirstLight store opening to ensure your accelerated growth.

FirstLight’s value-based approach touches every aspect of the business, including groundbreaking, industry-leading tools for customers and their families.

SOME OF THESE INNOVATIVE TOOLS INCLUDE:

• Access to customer care: A secure, web-based tool that families can use to monitor the schedule and details of care for loved ones, and provide feedback and security tools over the Internet.
• Emergency measures: Personal emergency response systems, medication reminder devices and vitals monitoring for each customer supported by one of the largest providers in the country.
• ClientFirst: A unique tool that tailors specific caregivers to suit clients’ needs and habits during the initial transition to home care.

If you are interested in improving the lives of others, providing an exceptional level of customer care, and partnering with a proven leader, we want to hear from you!

With nearly 90% of seniors saying they want to stay in their homes (AARP 2014), why wouldn’t you consider such a dynamic home care business opportunity?